# Estimates Enterprise RACI Matrix (FINAL)

## 0. Document Control

| Field | Value |
|---|---|
| Document ID | `EST-RACI-ENT-FINAL` |
| Status | FINAL |
| Effective Date | 2026-04-17 |
| Owner | Product Owner CRM |
| Scope | Estimates KPI, Pivot, Access, UAT, Go-Live |
| Canonical Source | This file (`ESTIMATES_ENTERPRISE_RACI_MATRIX.md`) |

## 1. Penetapan PIC Final (Role-Based)

| Fungsi | PIC Jabatan Final | Kode |
|---|---|---|
| Executive Sponsor | Director of Sales and Marketing | EXE |
| Business Owner | Head of Sales | BO |
| Product Owner | Product Owner CRM | PO |
| Technical Owner | Tech Lead CRM | TL |
| Data Governance Owner | BI and Data Analytics Lead | BI |
| Quality Owner | QA Lead CRM | QA |
| Operational Owner | Sales Operations Lead | SO |
| Delivery Owner | Backend and Frontend Lead | DEV |

## 2. RACI Legend

| Code | Meaning |
|---|---|
| R | Responsible |
| A | Accountable |
| C | Consulted |
| I | Informed |

## 3. RACI - Governance and KPI

| Aktivitas | EXE | BO | PO | TL | BI | QA | SO | DEV |
|---|---|---|---|---|---|---|---|---|
| Menetapkan KPI resmi enterprise | A | R | R | C | R | I | C | I |
| Menetapkan definisi Accepted Rate/Aging | I | A | R | C | R | C | C | I |
| Menetapkan pivot per role | A | R | R | C | C | I | C | I |
| Menetapkan SLA dashboard | A | R | R | C | C | I | C | I |
| Menyetujui toleransi rekonsiliasi data | A | C | R | C | R | C | C | I |

## 4. RACI - Build and Integration

| Aktivitas | EXE | BO | PO | TL | BI | QA | SO | DEV |
|---|---|---|---|---|---|---|---|---|
| Mapping endpoint and query ke KPI | I | C | A | C | R | C | C | R |
| Implementasi query/report backend | I | I | C | A | C | C | I | R |
| Implementasi UI pivot dan filter | I | C | A | C | C | C | C | R |
| Implementasi role access control | I | C | C | A | C | C | C | R |
| Implementasi export parity | I | I | C | A | C | C | I | R |

## 5. RACI - UAT and Go-Live

| Aktivitas | EXE | BO | PO | TL | BI | QA | SO | DEV |
|---|---|---|---|---|---|---|---|---|
| Menyiapkan UAT scenario dan evidence | I | C | C | C | C | A | R | R |
| UAT KPI dan pivot by role | I | R | C | I | C | A | R | C |
| Rekonsiliasi UI vs DB | I | C | C | C | A | R | R | C |
| Security and scope validation | I | C | C | C | C | A | R | R |
| Defect triage P0/P1 | I | C | A | R | C | R | C | R |
| Keputusan Go/No-Go | A | R | R | C | C | C | C | I |

## 6. Escalation Matrix

| Trigger | Severity | Owner Eskalasi | SLA |
|---|---|---|---|
| KPI total mismatch > tolerance | P0 | PO + BI + TL | <= 4 jam |
| Role access leakage | P0 | TL + QA | <= 4 jam |
| Dashboard unusable (blocking) | P1 | TL + DEV | <= 8 jam |
| UAT blocker lintas tim | P1 | PO | <= 1 hari kerja |
| KPI definition conflict | P1 | EXE + BO + PO | <= 2 hari kerja |

## 7. Approval Board

| Role | Name | Decision | Date | Notes |
|---|---|---|---|---|
| Executive Sponsor (EXE) | | | | |
| Business Owner (BO) | | | | |
| Product Owner (PO) | | | | |
| Tech Lead (TL) | | | | |
| BI Lead (BI) | | | | |
| QA Lead (QA) | | | | |
| Sales Ops Lead (SO) | | | | |

## 8. Related Documents

1. `files/ESTIMATES_UAT_CASE_ENDPOINT_QUERY_MAPPING.md`
2. `files/ESTIMATES_ENTERPRISE_WEEKLY_EXECUTION_CHECKLIST.md`